I was 24 years old and had just joined my fathers company. He owned a vending and food service company. I was in training to be a new supervisor.
I’m a huge fan of customer advisory boards. These boards are made up of significant customers: Individuals you believe can add value to your company.
A customer advisory board is different than a traditional board of directors. This board is designed to help you improve your customer experience and provide services that you may not have considered.
I’m a big fan of checklists. They are at the core of every system I’ve ever developed.
Checklists are often seen as an impediment of being creative. Many times when the ball gets dropped someone might say, “I didn’t want to cramp my style.” I would argue that checklists not only don’t cramp your style, they allow greater flexibility when it’s appropriate.
If you went to bed tonight and woke up with a different world, what would change? This is a question I’ve been pondering for the past few weeks.
We sometimes are unhappy with our circumstances. Life doesn’t feel very good and we just don’t like the hand we’ve been dealt. It’s easy for us to whine about all of the things that we don’t like.
The art of listening is a difficult one. We often don’t listen well, because we usually prepare for the next thing that is going to come out of our mouth.
Asking good questions is a sub-set of listening well. To ask a good question you first much listen completely to what the other person is telling you. Then, you can form a good question that helps move your knowledge forward.
I’m involved in a group that regularly discusses collaboration. The discussion ranges from what collaboration is, how you get it and what keeps it from happening in the first place.
My belief is that collaboration only happens when the client wants it to happen. In our firm we believe that the client is in charge of the relationship and the first person we want to collaborate with is the client.
I’ve been thinking about all of the areas I have a reasonable amount of knowledge in. When I go through this list I realize that I’m really more a generalists than a specialist. I have a strong working knowledge in literally everything a private business owner is likely to experience during their life.
My knowledge in some of these areas is very deep. In others it’s broad and I’ve learned where to turn for help when my clients want to work in these areas. Its important to know where I have strong competence and where another specialist can provide a better outcome than I.