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Value Creation Blog

Have You Screwed Up Recently?

customer_service_2I’m talking about customer service that is.  When everything clicks and you’re delivering service that your customers expect you don’t know how good or bad you are.  You only know that you’re not getting complaints.

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Topics: Customer Service, repeat customers, customer delight


Do You Know What Keeps You From Connecting With Your Customers?

connection.jpgBy connect I mean emotionally connect.  If you’re emotionally connecting your customers don’t see you as authentic.  It might be one of the reasons you have more customer turnover than you want.

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Topics: relationship, Customer Service, customer delight


Why Customer Service Matters?

customer_serviceI know this isn’t a big surprise.  I’m a huge fan of Apple.  I’ve been a customer since 1978 when I bought my first Apple II.

One of the things that keep me as a customer is their technical support.   They’ve thought through the process of support from their customer’s point of view.  And in the process they’ve decreased their cost.

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Topics: Customer Service, repeat customers, customer delight


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