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South Burlington, VT

Value Creation Blog

Doctors Need To Prepare Before Prescribing

ChartReview resized 600I’ve been going through an adventure in Orthopedics for the last year.  First, I was run over by a snowboarder last winter.  Yes, that’s right the winter of 2012 and not 2013.  Then, it took four months before my injury became obvious and treatment was started.  On top of that I managed to injure my good foot while trying to be non-weight bearing when my first cast was put on.

Big deal, so what’s the point of this?

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Topics: communication, lessons learned, learning experiences

Smaller Is Better Than Big - Creating Value

elephant and rider resized 600I’ve recently re-read Switch by the Heath brothers.  I thought the book was good the first time around.  The second time I think it’s even better. 

In the book the Heaths use two metaphors as part of what you need for effective change.  The first is the elephant; a slow moving animal that tends to go where it wants to go.  The second is the rider; the rider thinks about things and lives in their head.

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Topics: business coaching, cultural change, learning experiences

When You Need A Second Set of Ears

listen resized 600I’ve been through the ringer when it comes to our health care system.  It all started a little over four years ago.  I felt lousy and I couldn’t figure out why.  I had seen my doctor more than a few times.  He had no ideas either.  I was starting to feel like he thought I was a hypochondriac. 

Having that feeling was very annoying.  Instead of ordering tests to find out what was going on, he just threw his hands up.  Then it happened: I had a health event that sent me to the emergency room.  Although what I thought was real (having a heart attack) wasn’t the problem it did finally get me the tests I should have had in the first place.

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Topics: communication, learning experiences, asking why

One Reason Change Never Happens

change resized 600Everyone intellectually understands that change is part of life.  If that’s true, why is it so difficult for us to make changes stick in our company?

I think the answer might lie in what’s known as behavioral economics.  Behavioral economics is the study of why we make certain decisions and take different actions when it comes to managing our finances.  The psychologists and economists who study this field have discovered an interesting principle.

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Topics: learning experiences, Change, unique ability

You Really Can Admit You Can’t Do It All

diy disaster resized 600I was recently reading a blog entry from Ajax Wooley where he was talking about his own experience with a do it yourself project.  Ajax runs a very interesting re-modeling business and has had more than his share of DIY projects he’s had to rescue.  

For many in the helping professions we’ve been in that position.  We’ve had to come in and “clean up a mess” that an amateur left behind.  Often these amateurs are clients who come to us and ask us to straighten out the “mess” they’ve caused.

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Topics: communication, Focus, learning experiences

5 Reasons Helping Others Adds Value To Your Life

Philanthropy resized 600I recently read Steve Farber’s book Greater than Yourself.  The premise of the book is that it’s a good thing and makes sense to help others become better at things than you are.

When I first heard about this idea I thought that it was a really arrogant way to go around the world.  Here you are telling people that you’re going to make them better than you.  That says two things to me.  First, I’m better than you and second you need help.  Neither I think is a useful thing to do.

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Topics: value creation, Focus, learning experiences

I Wish My Doctors Used Checklists

ChecklistLast winter I had an unfortunate experience.  I was run over by a snowboarder who was going about 40 miles per hour.  Fortunately, I was also moving at around 25 miles per hour.

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Topics: systems, communication, learning experiences, specialists

It's The Journey, Not The Destination

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Topics: key metrics, mission vision values and goals, wealth management, learning experiences, goals, Key Performance Indicators (KPI)

Being Personally Responsible Makes A Better Life

Cartoon Personal ResponsibilityI’ve had a principle I’ve used for the past 40 years.  I pretend I’m personally responsible for everything that happens in my life.  There are obviously things that happen that I don’t control.  At the same time I’ve found that if I pretend I could have influence over these events I’ll think about them differently.

Being responsible means I’ll learn more.  If I’m responsible for what happens in my life it’s very difficult for me to be angry with others when things go wrong.  It’s not their fault and sometimes it’s not even my fault.  If I’m responsible I get to ask the question, “What did I learn?”  It’s the answer to this question that helps me keep moving forward.

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Topics: value creation, Personal Responsibility, learning experiences, value enhancement, Change

Bad News Doesn’t Get Better With Age – Creating Value

Fail - first attempt in learningI recently watched one of the best commencement speeches I’ve ever seen.  It was given by Neil Gaiman at the University of The Arts.  In the speech he talked about making mistakes and how we need to do this to learn and move forward. 

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Topics: value creation, communication, learning experiences

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