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Value Creation Blog

Can You Explain Your Service Model?

business systemsIt’s a simple question and one that often makes me wonder whether I can or not.  I’ve tried to write and use elevator speeches and that just doesn’t work for me.  I never can get the speech to sound authentic.

After several years I finally came up with a model that I like.  For me, it’s about creating value in a business and life.  I do this through consulting, coaching, and putting together effective teams.  I work with successful business owners who want to create value that is meaningful to them on a personal level.

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Topics: value creation, mission, Customer Service

Why It’s So Hard To Explain What Stage 2 Does

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Topics: business coaching, value creation, mission

Mission And Employee Recognition Make Your Company Better

Mission Vision and Purpose resized 600I’m a huge fan of W. Edwards Deming.  His work has been a guiding light of mine for years.  In 1984 I started down the road of installing a total quality program in my vending company.  We continued working to make our program better until I sold the company in 1995. 

During that eleven-year period we continued to work towards improvement in our processes and systems.  By the time we sold the company we had moved from a company that provided very good service to one that provided world-class service.

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Topics: mission vision values and goals, communication, mission, unique ability

What’s Your Anchor? Or, Why I have An Obsession With Alpacas

Anchors and AlpacaOK, I admit it.  I have a thing for Alpaca’s.  You know, the cute furry creatures that some people raise to sell their fleece.

I know there are people who think I’m nuts for the preoccupation I have with Alpaca’s.  You might be one of them.  Maybe you’re wondering why someone would write about Alpaca’s in a blog that deals with creating value in business owners lives.

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Topics: business coaching, mission vision values and goals, enterprise value, mission, value, goals

8 Things Toyota Can Teach Us – Enterprise Value

productivity resized 600I’ve become very interested in Lean Manufacturing and the Toyota Production System.  Both are ways for companies to use their internal strengths to dramatically improve throughput and profitability.

In the book The Toyota Way I found eight things Toyota finds wasteful.  These eight things can easily be applied to any business that I’ve run across.  The eight areas of waste are:

  1. Over productionProducing for inventory is often wasteful.  Just to have things in the wings, incase we need them are common thoughts many businesses have.  When we keep things in the wings, we often end up throwing them away.
  2. Waiting This can be waiting for anything.  Waiting for people to arrive for appointments or waiting for material to arrive so we can work on it.  Balancing how our work flows is an important part of doing things effectively and efficiently.
  3. Unnecessary TransportDoes your company move things around so there is room to work?  Are you moving things from one warehouse to another because there isn’t enough room?  If either of these is true you might be wasting time and effort just moving stuff around.
  4. Over processing Are you spending too much time working things and then working them again?  Over processing can be caused by not doing it correctly the first time or working to tolerances that are more than you need.  Sometimes perfect isn’t necessary.
  5. Excess Inventory This is always a giant waste.  Excess inventory often turns into scrap or items that are out of date and have to be heavily discounted.  Too much inventory gets in the way and causes everyone to go more slowly than necessary.
  6. Unnecessary movement Is the work in your company set up so people have unnecessary movements?  If the answer is yes then your efficiency is going to be reduced.  Whether it’s moving paper on your desk or products on a manufacturing floor excess movement is wasteful.
  7. Defects Re-work is the enemy of efficiency.  Planning for doing it right the first time helps reduce waste and make your company more efficient.  Employees don’t like doing things more than once.  Putting systems in place that allow work to be done properly the first time makes your company more efficient.
  8. Unused employee creativity This is the biggest one on the list.  We have a tremendous amount of brainpower in our companies that we don’t use.  Our employees are creative.  If we don’t tap into that creativity we’re doing both our companies and our employees a big disservice.
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Topics: mission vision values and goals, for business owners, enterprise value, mission, cost effective

Learning To Say No To Things We Want To Do – Mission

Someday Things List resized 600 Daniel Pink has done a great entry on saying no and what are some of the issues around it.  His post isn’t just about how to say no, but how to say no to things you might actually want to do.

Click here for your special report on relationship and roles in your business.

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Topics: mission vision values and goals, Mind Maps, mission, vision

Do You Have A Hard Time Committing?

commitmentI often find that people I’m around both at home and work have a hard time committing to doing things.  They find reasons not to commit and at the same time they don’t say no either.

Learning to say no is part of committing.  For whatever reason, be it we don’t want to hurt someone else’s feelings or we just don’t want to deal with something, we have a hard time saying no.  No is one of the words that frees us.  Once we say no, we get to move on to the next thing in our life.

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Topics: mission vision values and goals, mission, commitment, decision process

Are You A Consultant Or A Coach?

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Topics: mission vision values and goals, mission, decision process, professional relationships

Is There Such A Thing As A No Brainer? – Enterprise Value

no-brainerWe’ve all heard the term, “it’s a no brainer.”  I guess this means the decision is so easy, that you just don’t have to think about it.

This saying gets to join many other sayings that I think are silly.  I don’t believe there is such a thing as a “no-brainer.”  Instead, why don’t we have brainers?  Those are the things we should think about have them align with our mission and vision of life.

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Topics: mission vision values and goals, enterprise value, mission, vision

Scarcity is Silly – Wealth

wealth We spend too much time thinking that there is not enough in the world.  At least in the US, scarcity seems like a silly concept.  We live in a land of abundance.

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Topics: mission vision values and goals, wealth management, Focus, mission, wealth

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