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South Burlington, VT

Value Creation Blog

Stop Putting Band-Aids On Things

Bandaid1Do you feel like you’re stuck in the movie Groundhog Day?  You know, the same thing happens over and over.  You feel like you’ve gotten past a problem and then a year or two later the exact same problem comes back again.  You thought you solved it last time.  You didn’t, it just appeared again and you’re afraid that it’s going to continue like this forever.

You need to stop being tactical.

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Topics: systems, business coaching, strategic planning

Are You A Situational Leader? – Performance Coaching

Follow the Leader1 resized 600In the late 70’s or early 80’s I ran across a leadership strategy developed by Ken Blanchard and Paul Hersey called Situational Leadership.  This is where you manage people according to the situation that you and your direct report are in.

For me, the key word in Situational Leadership is the word leadership.  I noticed they didn’t call it Situational Management, they called it Situational Leadership.  There’s a big difference.  I recently had an experience where I saw a dramatic example of the difference between leadership and management.

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Topics: systems, business coaching, Leadership

Do You Do The Right Things Right?

right thing right wayYou know that you need to do the right things, and you know that you need to do things right.  It even makes sense that you should do the right things right.  The hard part is doing it.

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Topics: systems, cultural change, mission vision values and goals

The Hardest Thing In Business Is Going From Zero To One

business systemsIf you own a business you know a little secret: starting anything is harder than keeping something going.  Getting the first is a real challenge.  It doesn’t matter whether it’s your first customer or getting your first employee.  Once you get past zero it starts getting easier.

Build your systems from day one.

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Topics: key metrics, systems, business coaching

Designing Systems? Make Sure You Keep Them Simple

systems copyThis is something I ask of many of the people I work with.  Privately held businesses know they need to grow systems as they get larger.  I bet that if you’ve started to develop systems in your company you started off being way too detailed.  If you didn’t give up putting systems in place you probably found that less detail actually got you better results.

We only can keep a few things at a time in our mind.  If we ask people to remember pages of information it’s not likely to happen very well.  The secret to great systems is to have just enough detail: not too little and not too much.

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Topics: systems, for business owners, value creation

Do Your Trains Run On Time?

On schedule resized 600One of the biggest frustrations I face is when I plan to travel and my mode of transportation is late.  This provides a significant amount of stress for me.  I bet it might do the same for you.

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Topics: systems, value creation, Client Experience

Selling Your Business - Make Sure You Use A Checklist

checklist resized 600Complicated projects usually require several different specialists.  My favorite example of this is when a business owner decides to sell their business.  To make sure you have a good outcome you will need at least the following group to help:

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Topics: systems, business coaching, value creation

Managers Get What They Inspect, Not Expect

Inspection   business coaching resized 600I’ve been a fan of what my first mentor Shields Harvey calls the expect, inspect, accept form of management for over thirty years.  I’ve heard too many managers tell me, “I told them what to do.”  Telling is just the first step in getting people to be great at what they do.

There has to be an inspection process.  You’re not going to get what you want unless you’ve put an inspection process in place.  If you don’t have a process to manage the inspection process you’re going to have a hard time getting the results you want.

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Topics: systems, business coaching, Tactical Excellence, unique ability

I Wish My Doctors Used Checklists

ChecklistLast winter I had an unfortunate experience.  I was run over by a snowboarder who was going about 40 miles per hour.  Fortunately, I was also moving at around 25 miles per hour.

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Topics: systems, communication, learning experiences, specialists

Are You Putting The Right Person In The Right Situation?

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Topics: systems, for business owners, unique ability

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