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One of the activities that’s really important in a business is to continually improve.  The means when you don’t understand ask a question, or when a mistake is made ask a question.

It’s the questions that we ask ourselves that lead to clarity.  When we become clear about what we want to do how we’re going to get there is usually pretty easy.

Knowing what’s important is often a difficult thing to figure out. Asking five questions on the same issue will help.

It’s the drilling down that helps us understand the root problem.  Once you know what is at the root of a problem you can understand what you need to do to fix it.

In the continuous improvement world asking five questions on the same topic is known as a Kazan process.  This process helps us find out what the root issue is and then come up with a solution for how to make things better.

Before we can develop a solution we need to know what the problem is that we’re trying to solve.  It’s rarely the first thing that comes out of someone’s mouth that provides the answer.  Drilling down by asking five questions on the same topic helps with developing clarity around the issue. 

When we’re clear we can solve the real problem and not a problem that appears to be real. 

Too often we assume we know what the other person is talking about.  This happens when we only ask one or at best two questions.  We hear one thing and the person we’re talking with thinks they said something else.  Asking multiple questions allows both the speaker and listener get on the same page.

Being on the same page allows understanding and the ability to concentrate on solving problems and not figuring out what the other person really means.  I suggest that you go deeper with questions you ask those you work with.  You might be surprised by what you learn.

Josh Patrick

Understanding your business is part of knowing what to do.  We’ve developed a process that helps you know where you’re building value and where you need help.  Click on the button below and you’ll be able to learn more about what this report is and how you can get one.  It’s complementary.


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Topics: value creation, communication, wealth management, asking why, value enhancement

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