I’m more than a little frustrated and just want to rant a little. I’m sick and tired of your software company if you think that using email and chat is a replacement for the phone when you provide customer service. When I contact you, I have a problem. I don’t have time to wait for a day or two for you to get around to solving my problem.
When I end up calling support with a problem I don’t have warm and fuzzy feeling about your company. When you force me to send you an email which you don’t respond to or chat with someone who can’t resolve the issue it makes we want to discontinue our relationship.